Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.
Key Responsibilities- Deliver a warm and friendly greeting to each guest, setting the tone for a positive experience
- Present oil change options and additional services based on manufacturer recommendations, ensuring our guests receive the best possible solutions for their vehicles
- Build trust and establish long-term relationships with our guests, encouraging repeat business and loyalty
- Evaluate customers' needs, working efficiently to provide solutions and exceed expectations
- Provide hands-on assistance under the hood as needed, demonstrating expertise and confidence in our products and services
- Master our products, services, and company knowledge, staying up-to-date on the latest developments and advancements
- Effective interpersonal and oral communication skills, with the ability to interact with people from diverse backgrounds and cultures
- A friendly and approachable demeanor, with a passion for delivering exceptional customer service
- Ability to work as part of a customer-focused team, supporting colleagues and contributing to a positive and productive work environment
- Eagerness to learn and grow, with a willingness to take on new challenges and responsibilities
- Physical ability to lift up to 50 pounds, stand for extended periods, and climb stairs
We are a leading provider of fast, friendly maintenance services, with a commitment to promoting from within and supporting the growth and development of our team members. Our company values include a passion for cars, a dedication to taking care of people, and a focus on delivering exceptional customer service. If you are a motivated and customer-focused individual looking for a rewarding career, we encourage you to apply for this exciting opportunity.
Benefits- Competitive pay and flexible work schedule
- On-the-job training and development opportunities
- Flexible hours and a commitment to work-life balance
- We promote from within, offering opportunities for career advancement and growth
- Tuition reimbursement and education assistance
- Paid vacation, holidays, and sick time
- Medical, dental, vision, and 401(k) savings plans
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