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Customer Service Director

2 months ago

North Olmsted, Ohio, United States Giant Eagle Full time

Job Overview

Giant Eagle Inc. is seeking a highly skilled and experienced Front End Team Leader to oversee all Front End, Cash Office, and Service Desk Operations. As a key member of our team, you will be responsible for directing, ordering materials and supplies, and implementing initiatives to drive business growth while meeting customer requirements and maximizing profits.

Key Responsibilities

  • Direct the work of Team Members, including interviewing, selecting, and training new hires.
  • Appraise Team Members' productivity and efficiency, recommending promotions or changes in status as needed.
  • Handle Team Member issues, including complaints and discipline.
  • Plan and distribute work among Team Members, ensuring efficient use of resources.
  • Provide for the safety and security of Team Members and the store.
  • Manage the budget for the Front End department or location.
  • Monitor and implement compliance measures to ensure adherence to company policies and regulations.

About Us

Giant Eagle Inc. is a family-owned company that values diversity, inclusion, and teamwork. We offer a nurturing environment that fosters career growth and development. Our Team Members are the heart and soul of our company, and we strive to create a workplace that is both challenging and rewarding.

Requirements

  • Experience in retail leadership or supervisory roles.
  • Successful performance as a Peer Trainer, in-store champion, or similar role.
  • Demonstrated product knowledge relevant to the department.
  • Satisfactory performance and discipline record.
  • Food Safety certification.
  • Ability to lift up to 50 pounds.
  • Age 18 or older.