Customer Experience Specialist

4 weeks ago


North Olmsted, Ohio, United States Robbie Anderson - State Farm Agent Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting State Farm's insurance and financial services products.

Responsibilities:

  • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

Requirements:

  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.

What We Offer:

  • 401k
  • Hourly pay plus commission/bonus
  • Health benefits
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • Licensing paid by agency

About Us: Robbie Anderson - State Farm Agent is a trusted provider of insurance and financial services in North Olmsted, OH. We help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing exceptional customer service and promoting State Farm's premier insurance and financial service products.


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