Claims Specialist

4 days ago


Siloam Springs, Arkansas, United States Jordan Smithson - State Farm Agent Full time
Customer Success Role
You will be working as a Claims Specialist for Jordan Smithson - State Farm Agent, where you will play a crucial part in delivering an exceptional customer experience. Your primary focus will be on building long-lasting relationships with clients and resolving their claims efficiently.

This role demands strong interpersonal skills, enabling you to effectively communicate with customers, colleagues, and other stakeholders. You will work closely with clients to understand their needs, respond promptly to their inquiries, and ensure that their issues are resolved to their satisfaction.

Your Key Responsibilities:
  • Provide professional guidance and support to customers throughout the claims process
  • Identify and address customer pain points, ensuring seamless resolution
  • Maintain open communication channels with customers, colleagues, and external partners

What We're Looking For:
  • Proven track record in customer-facing roles, particularly in claims handling
  • Exceptional communication and interpersonal skills
  • A results-driven approach, with a focus on customer satisfaction

We Offer:
  • Paid time off (holidays and personal/sick days)
  • Competitive salary plus commission/bonus potential
  • 401(k) plan with company match
  • Health insurance stipend
  • Growth opportunities for advancement within the agency

Estimated Salary: $65,000 - $85,000 per year



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