Customer Service Liaison

4 days ago


Siloam Springs, Arkansas, United States Jordan Smithson - State Farm Agent Full time
Customer Experience Champion
We are seeking an experienced Claims Specialist to join our Jordan Smithson - State Farm Agent team. As a key contributor to our customer success efforts, you will play a pivotal role in driving customer satisfaction and loyalty.

In this role, you will leverage your expertise in claims handling to deliver exceptional customer experiences. You will work closely with customers to understand their needs, develop solutions, and implement resolutions that meet or exceed their expectations.

Your Key Accountabilities:
  • Deliver outstanding customer service and support, ensuring high levels of satisfaction
  • Develop and maintain strong relationships with customers, built on trust and open communication
  • Stay up-to-date with industry developments and best practices in claims handling

Our Ideal Candidate:
  • Proven experience in customer-facing roles, particularly in claims handling
  • Superior communication and interpersonal skills
  • A passion for delivering exceptional customer experiences

We Offer:
  • Paid time off (holidays and personal/sick days)
  • Competitive salary plus commission/bonus potential
  • 401(k) plan with company match
  • Health insurance stipend
  • Growth opportunities for advancement within the agency

Estimated Salary: $67,000 - $87,000 per year



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