Lead Banquet Service Supervisor

1 week ago


Washington, United States Executive Personnel Inc Full time
Overview:

Executive Personnel Services Inc is seeking a Lead Banquet Service Supervisor to deliver outstanding guest experiences during catering and banquet functions. This position demands exceptional leadership and organizational capabilities to manage and direct the banquet waitstaff team effectively. The Lead Banquet Service Supervisor will guarantee that every facet of banquet service, from preparation to conclusion, is carried out proficiently and meets the highest standards, ensuring a memorable dining experience for all attendees.

Primary Responsibilities:

Team Leadership:
  • Oversee, train, and inspire banquet waitstaff to uphold high standards of professionalism and service quality.
  • Delegate tasks and responsibilities to banquet waitstaff, ensuring adequate coverage and efficient service delivery.
  • Exemplify leadership and foster a positive, collaborative atmosphere within the team.
Event Coordination:
  • Work alongside the Lead Manager to plan and execute events, including menu selections, seating arrangements, and special requests from guests.
  • Assist in the setup of banquet venues, ensuring that tables, chairs, linens, and tableware are arranged according to event requirements.
  • Supervise the proper presentation and serving of food and beverages, ensuring they are at the appropriate temperature and visually appealing.
Guest Service:
  • Deliver exceptional guest service by anticipating needs and promptly resolving any issues or concerns.
  • Maintain a welcoming and approachable demeanor, serving as a point of contact for guest inquiries and requests.
  • Ensure that all guest dietary restrictions and allergies are communicated to the kitchen staff and accommodated during service.
Quality Assurance:
  • Monitor the banquet area throughout the event to ensure cleanliness, correct table settings, and seamless service.
  • Address any service-related issues immediately and communicate with the Banquet Manager as necessary.
  • Ensure adherence to health and safety regulations as well as food safety standards.
Communication:
  • Maintain clear and effective communication with the Lead Manager, kitchen personnel, and other relevant departments to facilitate smooth event operations.
  • Provide constructive feedback and suggestions for enhancing service quality and efficiency.
Qualifications:
  • High school diploma or equivalent.
  • A minimum of 5 years of experience in waitstaff or supervisory roles.
  • Strong leadership and communication abilities.
  • Excellent customer service and interpersonal skills.
  • Capability to thrive in a fast-paced, high-pressure environment.
  • Knowledge of food and beverage service standards and etiquette.
  • Attention to detail and the ability to maintain composure under pressure.
  • Willingness to work evenings.
Executive Personnel Services Inc is an EEO employer - M/F/Vets/Disabled

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