Customer Service Specialist

2 weeks ago


Keller, Texas, United States Michaels Stores Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Team Associate to join our team at Michaels Stores. As a Sales Team Associate, you will play a key role in delivering an exceptional shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service, ensuring customers find what they need and leave the store satisfied.
  • Maintain a well-organized and visually appealing store environment, adhering to company standards.
  • Process transactions accurately and efficiently, handling cash and credit transactions.
  • Engage customers in our Rewards program, promoting loyalty and retention.
  • Participate in merchandise recovery and maintenance, ensuring stock levels are optimal.
  • Support shrink and safety programs, maintaining a secure and safe store environment.
  • Assist with Omni-channel processes, ensuring seamless customer experiences across channels.
  • Perform other duties as assigned, contributing to the overall success of the store.
Requirements
  • Previous retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Ability to access high shelves by ladder or similar equipment.
Work Environment

Public retail store setting, with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks.



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