Fiber Network Specialist

6 days ago

Kennewick, Washington, United States Ziply Fiber Full time

About Us

At Ziply Fiber, we are committed to delivering the fastest home internet in the Northwest and elevating the connected lives of our communities every day.

We focus on areas traditionally underserved by mainstream internet companies and strive to build relationships and provide customers and communities with refreshingly great experiences.

Our Values

  • Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.
  • Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.
  • Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.
  • Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

The Role

As a Fiber Technician at Ziply Fiber, you will be responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

Essential Duties and Responsibilities:

  1. Provide a best-in-class customer experience and serve as an ambassador of Ziply Fiber within our communities.
  2. Understand and adhere to company safety protocols and policies.
  3. Work aloft on ladders against buildings or poles while connecting, installing, or repairing fiber.
  4. Understand and demonstrate basic voice and data, uses and applications.
  5. Install and maintain residential and commercial fiber data and voice services, including equipment such as fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.
  6. Use and understand automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.
  7. Read and understand fiber service orders and service calls.
  8. Adapt to changes in the business to include advances in technology, new skills, and procedures.
  9. Communicate effectively and accurately with customers to reduce repeat service calls.
  10. Be self-motivated and follow through on assignments to completion in a timely manner.
  11. Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.
  12. Support, install, and repair company products and services.
  13. Promote and create sales leads of the company's products and services, participate in the company's sales referral programs during assigned working hours.
  14. Complete company provided training.
  15. Maintain a professional appearance and manner at all times.
  16. Perform other duties as required.

Qualifications:

  • High school diploma or equivalent.
  • Experience supporting and interacting with customers preferred.
  • 1-2 years of experience in fiber data and voice installation and maintenance preferred.
  • Must possess and maintain a valid State Driver's License and satisfactory driving record.
  • Additional certification, licensing, or experience (i.e., hosted voice, Ethernet, Fiber, Optics, flagging, CPR etc.) is a plus.
  • Understand different PC operating systems.
  • Telecommunications wiring color-code competency.
  • Proficient in MS Outlook, Word, and Excel.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off.
  • Quarterly performance bonus.
  • Training, career growth and education reimbursement programs.

Salary Range: $20 to $26 per hour DOE.

Location: WA, OR, ID, MT.

Ziply Fiber is an equal opportunity employer.

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