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Guest Service Representative

2 months ago

Round Lake, Illinois, United States Thorntons (Kentucky) Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Thorntons. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a clean and welcoming store environment, and supporting store goals and initiatives.

Key Responsibilities
  • Deliver outstanding customer service by greeting guests, answering questions, and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including restrooms, windows, and shelves, to ensure a positive guest experience.
  • Assist with inventory management, including stocking shelves, rotating merchandise, and counting inventory.
  • Process transactions accurately and efficiently, including handling cash, credit card transactions, and operating a point-of-sale system.
  • Participate in visual merchandising and store displays to create an attractive and engaging store environment.
  • Collaborate with store team members to achieve sales goals, promote products, and provide excellent customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 55 pounds and stand for long periods.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Flexible scheduling and a fun, team-oriented work environment.
  • Discounts on food and merchandise.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.