Revenue Cycle Customer Service Associate

2 weeks ago


Charlotte, North Carolina, United States US Radiology Specialists Full time

Position Overview: Medical Billing Customer Service Specialist

Join a leading organization in the healthcare sector, dedicated to enhancing the quality of radiology services. As a vital member of our Revenue Cycle Management team, you will play a crucial role in ensuring efficient billing processes and excellent customer service.

Key Responsibilities:

  • Manage incoming calls from patients and insurance representatives, providing exceptional customer support.
  • Assist in processing payments, resolving billing disputes, and filing medical claims accurately.
  • Utilize online payer systems to verify claim statuses and eligibility as required.
  • Handle correspondence and returned mail to ensure timely responses to patient and insurance inquiries.
  • Meet productivity goals and deadlines established by the Accounts Receivable Supervisor.
  • Professionally manage escalated calls and address complex issues.
  • Participate in additional Accounts Receivable projects as assigned.

Qualifications:

Required Skills: Proven experience in telephone customer service, ability to handle multiple phone lines, and manage high call volumes. Proficient in computer systems with strong verbal and written communication skills. Attention to detail, multitasking abilities, sound judgment, and the capacity to work independently or collaboratively are essential.

Preferred Experience: Previous call center experience and familiarity with medical billing or terminology, along with a basic understanding of insurance claim processes.

Education: High School diploma or equivalent experience.

Work Environment: This role involves primarily sitting and engaging in high-volume telephone customer service. It is an in-office position.

Benefits: We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, telehealth services, life insurance, disability coverage, an employee assistance program, and a 401k retirement savings plan.

As part of our mission, you will contribute to making radiology services better, ultimately improving lives.

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer.



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