Customer Support Specialist

4 days ago


Topsham, Maine, United States Tillotek Staffing Solutions Full time
Job Title: Customer Care

Company Overview:

Tillotek Staffing Solutions is a tech-based recruiting platform that connects employers and job seekers.

Job Description:

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing excellent service to our external customers. This role is perfect for someone who likes to keep busy, problem-solve, stay challenged, and think creatively.

Responsibilities:

  • Respond to telephone inquiries and resolve customer issues professionally.
  • Check voice mail daily and respond to calls or refer as appropriate.
  • Respond to email, live chat, and walk-in inquiries promptly.
  • Track customer inquiries via FedEx and UPS as needed.
  • Assist customers with orders, product, and website questions.
  • Serve as an order expert, keeping current on all inventory and order trends; maintain inventory reports daily.
  • Process all daily orders, including Drop Ships, Direct to Consumer, Wholesale, and Walk-Ins.
  • Create and maintain order processing procedures.
  • Act as the company liaison to partners submitting orders.

Knowledge & Skill Requirements:

To be successful in this role, you must have at least 1-2 years' experience with customer relations or a related field. You should possess excellent technical skills (Excel, Word, PowerPoint etc.) and be a fast learner, efficient, organized, detail-oriented, and possess strong communication skills, analytical skills, and the ability to work independently and on a team.

About the Role:

This is a full-time position that requires prolonged periods sitting at a desk and working on a computer. You may be required to lift up to 15 pounds at times.

Estimated Salary: $45,000 - $60,000 per year based on location and experience.



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