Customer Care Specialist

4 days ago


Topsham, Maine, United States Tillotek Staffing Solutions Full time
Job Overview

Tillotek Staffing Solutions is a leading tech-based recruiting platform connecting employers and job seekers. We are seeking an experienced Customer Service Representative to join our team.

Key Responsibilities
  • Provide exceptional service to external customers through telephone inquiries, email, live chat, and walk-in interactions.
  • Respond to customer issues in a timely and effective manner.
  • Assist customers with orders, product, and website questions.
  • Process daily orders, including Drop Ships, Direct to Consumer, Wholesale, and Walk-Ins.
  • Create and maintain order processing procedures.
  • Act as the company liaison to partners submitting orders.
Requirements
  • At least 1-2 years' experience in customer relations or a related field.
  • Excellent technical skills in Excel, Word, and PowerPoint.
  • Fast learner, efficient, organized, detail-oriented, strong communication skills, analytical skills, and ability to work independently and on a team.
  • High level of oral and written communication skills to effectively deal with internal and external persons.
Benefits
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Estimated Salary

$45,000 - $60,000 per year based on location and experience.



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