Customer Care Specialist
4 days ago
Tillotek Staffing Solutions is a leading tech-based recruiting platform connecting employers and job seekers. We are seeking an experienced Customer Service Representative to join our team.
Key Responsibilities- Provide exceptional service to external customers through telephone inquiries, email, live chat, and walk-in interactions.
- Respond to customer issues in a timely and effective manner.
- Assist customers with orders, product, and website questions.
- Process daily orders, including Drop Ships, Direct to Consumer, Wholesale, and Walk-Ins.
- Create and maintain order processing procedures.
- Act as the company liaison to partners submitting orders.
- At least 1-2 years' experience in customer relations or a related field.
- Excellent technical skills in Excel, Word, and PowerPoint.
- Fast learner, efficient, organized, detail-oriented, strong communication skills, analytical skills, and ability to work independently and on a team.
- High level of oral and written communication skills to effectively deal with internal and external persons.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
$45,000 - $60,000 per year based on location and experience.
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