Support Team Specialist

4 days ago


Topsham, Maine, United States Tillotek Staffing Solutions Full time
Job Description

We are looking for a Client Care Liaison to join our team at Tillotek Staffing Solutions. As a key member of our support team, you will provide exceptional customer service, resolve issues efficiently, and ensure complete satisfaction for our clients.

Key Responsibilities
  1. Respond to customer inquiries via phone, email, and live chat, ensuring prompt and effective resolution of issues.
  2. Process daily orders, including Drop Ships, Direct to Consumer, Wholesale, and Walk-Ins, ensuring accurate and timely fulfillment.
  3. Act as a liaison between partners and internal teams to ensure seamless order processing and resolution of any issues that may arise.
  4. Maintain accurate records of customer interactions, orders, and issue resolutions.
Requirements

To be successful in this role, you will need:

  • A minimum of 1-2 years' experience in customer relations or a related field.
  • Excellent technical skills, including Excel, Word, and PowerPoint.
  • Strong communication, analytical, and problem-solving skills.
  • The ability to work independently and as part of a team.
Estimated Salary

$52,000 per annum, based on industry standards and location.



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