Collision Center Receptionist

4 weeks ago


Charlotte, North Carolina, United States Hendrick Automotive Group Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Collision Center Receptionist - Part Time. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Customer Service: Answer incoming calls in a professional and courteous manner, taking accurate messages and directing calls to the appropriate department or person.
  • Front Office Support: Greet customers as they enter the lobby, dealership showroom, or service area, and direct them to the appropriate department or person.
  • Administrative Tasks: Maintain an organized and clean work area, participate in required training, and record all hours worked accurately in our timekeeping system.
  • Communication: Ability to understand and follow instructions, communicate effectively with customers and company personnel, and demonstrate strong interpersonal skills.
Requirements
  • Education: High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Previous customer service or administrative experience in a high-volume environment desired.
  • Skills: Basic computer skills, knowledge of Microsoft Office products, and ability to learn our timekeeping system.
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer service and supporting our team's success.



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