Virtual Call Center Agent
1 week ago
We are RestorePro Reconstruction, a leader in the reconstruction industry. Our mission is to deliver exceptional service to our customers. As a Virtual Call Center Agent, you will play a vital role in this process.
About the Role:This position is based in NC, SC, or TN, and involves working in a virtual call center environment. You will speak with customers who need restoration services, guiding them through the process and providing support whenever needed.
Main Duties:- Serve customers with empathy and respect
- Follow the FLEET Response job intake workflow
- Listen attentively to customers, understand their inquiries
- Identify situations requiring quick escalation to operations leaders for immediate response
- Escalate necessary requests to assigned Project/OPS manager.
- Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction
- Address customer questions, concerns, and complaints with empathy and patience
- Collect and update customer information accurately in the company systems, ensuring data integrity
- Exceptional verbal communication skills with a clear and friendly phone manner
- Strong active listening skills and the ability to understand and empathize with customer concerns
- Proficient computer skills and the ability to navigate multiple systems simultaneously
- Possess exceptional people skills
- Ability to work in a fast-paced environment
- Organizational skills and attention to detail
- Strong planning, and problem-solving skills
- Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions)
- Salary: $19.00-$22.00 per hour
- Medical, Dental, Vision, & Life Insurance
- 401k with up to 4% company match
- Company paid holidays
- Company paid vacation & sick time
- Weekly pay
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