Virtual Call Center Agent

1 week ago


Durham, North Carolina, United States Fleet Response Full time

We are RestorePro Reconstruction, a leader in the reconstruction industry. Our mission is to deliver exceptional service to our customers. As a Virtual Call Center Agent, you will play a vital role in this process.

About the Role:

This position is based in NC, SC, or TN, and involves working in a virtual call center environment. You will speak with customers who need restoration services, guiding them through the process and providing support whenever needed.

Main Duties:
  • Serve customers with empathy and respect
  • Follow the FLEET Response job intake workflow
  • Listen attentively to customers, understand their inquiries
  • Identify situations requiring quick escalation to operations leaders for immediate response
  • Escalate necessary requests to assigned Project/OPS manager.
  • Answer incoming calls promptly and professionally, ensuring a high level of customer satisfaction
  • Address customer questions, concerns, and complaints with empathy and patience
  • Collect and update customer information accurately in the company systems, ensuring data integrity
Key Requirements:
  • Exceptional verbal communication skills with a clear and friendly phone manner
  • Strong active listening skills and the ability to understand and empathize with customer concerns
  • Proficient computer skills and the ability to navigate multiple systems simultaneously
  • Possess exceptional people skills
  • Ability to work in a fast-paced environment
  • Organizational skills and attention to detail
  • Strong planning, and problem-solving skills
  • Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions)
Benefits and Salary:
  • Salary: $19.00-$22.00 per hour
  • Medical, Dental, Vision, & Life Insurance
  • 401k with up to 4% company match
  • Company paid holidays
  • Company paid vacation & sick time
  • Weekly pay


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