Retention Specialist
20 hours ago
LaSalle Network is seeking a skilled Retention Specialist to join our team in the Tampa, Florida area. In this role, you will be responsible for handling customer inquiries and resolving issues related to membership cancellations and changes.
Key Responsibilities:- Respond to incoming calls from customers seeking to cancel or modify their membership
- Provide retention rates and special plans to retain customers
- Apply sales skills to retain customers and resolve their concerns
- Answer questions regarding services provided and handle data entry and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up with customers to confirm changes have been made
- Experience in sales or retention-based roles preferred
- Prior experience or exposure to credit reports in a related industry
- Advanced computer skills in Microsoft Office products and various internet browsers
- An outgoing personality with excellent communication skills
- Ability to work well in a team environment and collaborate with others
LaSalle Network is an Equal Opportunity Employer. We offer a range of benefits to our employees, including medical, dental, and vision coverage, as well as paid leave and sick leave. If you are interested in this Retention Specialist role, please apply today.
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