Standard Operating Procedure Coordinator

2 weeks ago

Tustin, California, United States Tricon Residential Full time
Job Description

The Standard Operating Procedure (SOP) Coordinator is a critical role at Tricon Residential, responsible for developing, implementing, and maintaining standard operating procedures across various departments. This position ensures that all SOPs are aligned with company policies, regulatory requirements, and best practices to enhance operational efficiency and service delivery.

Key Responsibilities:
  • Support the development, review, and update of SOPs for all operations, including leasing, maintenance, tenant relations, and financial reporting.
  • Collaborate with department heads and stakeholders to identify areas needing procedural documentation or improvement.
  • Support the SOP Manager to ensure that SOPs comply with local, state, and federal regulations, particularly in areas related to property management.
  • Proofread and refine language to ensure clear, concise communication in all SOPs, training decks, policies, online trainings, and reference guides.
  • Develop FAQs based on training call questions and discussions.
  • Create forms and checklists from policies and SOPs as needed.
  • Prepare SOP Sprints.
Training and Development:
  • Provide assistance to the SOP Manager in setting up and conducting training sessions.
  • Provide ongoing support and guidance to employees in understanding and adhering to SOPs.
  • Support the maintenance of a central repository for all SOPs, ensuring easy access for all employees.
  • Review and create quizzes for each training module.
  • Verify quiz effectiveness and make necessary revisions.
  • Convert existing policies into Workday trainings using Rise360 and StoryBuilder.
Continuous Improvement:
  • Regularly assess the effectiveness of SOPs and recommend improvements.
  • Monitor industry trends and regulatory changes to ensure SOPs remain current and relevant.
  • Implement feedback mechanisms to capture suggestions for SOP enhancements.
Qualifications:
  • Proven experience in developing and managing SOPs.
  • Familiarity with property management software and tools.
  • Familiarity with PDF editing software.
  • Experience with e-learning platforms such as Rise360 and StoryBuilder.
  • Strong organizational and project management skills.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively across departments.
  • Detail-oriented with strong analytical skills.
  • Excellent proofreading and editing skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

At Tricon Residential, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

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