Branch Operations Coordinator Foothills OC
4 weeks ago
About this role:
Wells Fargo is seeking a Branch Operations Coordinator to support the Consumer, Small & Business Banking division. As a Branch Operations Coordinator, you will play a critical role in ensuring the smooth operation of our branches, providing exceptional customer service, and supporting the Branch Manager in operational tasks and scheduling.
Key responsibilities:
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Receive guidance from managers and exercise judgment within defined policies and procedures
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Requirements:
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred qualifications:
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
What we offer:
- A competitive salary and benefits package
- A comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance
- A dynamic and supportive work environment
- Opportunities for professional growth and development
How to apply:
Apply now and take the first step towards a rewarding career with Wells Fargo
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