Branch Operations Coordinator Foothills OC

4 weeks ago


Tustin, California, United States Wells Fargo Full time

About this role:

Wells Fargo is seeking a Branch Operations Coordinator to support the Consumer, Small & Business Banking division. As a Branch Operations Coordinator, you will play a critical role in ensuring the smooth operation of our branches, providing exceptional customer service, and supporting the Branch Manager in operational tasks and scheduling.

Key responsibilities:

  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
  • Receive guidance from managers and exercise judgment within defined policies and procedures
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
  • Identify information and services to meet customers financial needs
  • Motivate a diverse team to achieve full potential and meet established business objectives

Requirements:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred qualifications:

  • Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Motivate others to achieve full potential and meet established business objectives

What we offer:

  • A competitive salary and benefits package
  • A comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

How to apply:

Apply now and take the first step towards a rewarding career with Wells Fargo



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