Collaboration Technology Leader
1 week ago
As the Collaboration Technology Leader at Armada Supply Chain Solutions, you will play a vital role in shaping the future of our digital landscape. Our company has been a cornerstone of Pittsburgh's business community for over a century, and we're committed to maintaining a culture that prioritizes innovation and teamwork.
Our End User Services Team is responsible for providing expert support to employees across our US operations. We're looking for a skilled leader to manage this team, driving the delivery of cutting-edge collaboration tools and services. If you're passionate about harnessing technology to drive business success, this is an exciting opportunity to join our dynamic team.
Responsibilities:
- Implement and optimize digital initiatives to ensure seamless user experiences across all digital platforms
- Lead a team of 2-4 technicians responsible for deploying and supporting end-user products
- Manage helpdesk responding to Tier 1 and Tier 2 issues, and outsourced call center responsible for off-hour escalation
- Collaborate with cross-functional teams to ensure a cohesive digital experience
- Monitor and report on key performance indicators (KPIs) to measure the effectiveness of digital initiatives
What We Offer:
A competitive salary range of $140,000 - $200,000 per annum, comprehensive benefits package, and opportunities for professional growth and development.
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