Vail Residence Hospitality Manager
4 days ago
The Sebastian Vail is looking for a dedicated Owner Services Specialist to deliver high-quality service to owners and guests.
">- Implement efficient service strategies, meeting owners' expectations with a positive and approachable atmosphere.
- Manage and oversee food and beverage orders, ensuring quality and cleanliness in the Owners Lounge.
Estimated Salary: $24.50/hour (based on location)
This role involves working part-time, seasonally, and requires flexibility, including evenings, weekends, and holidays.
Main Responsibilities:
- Develop and execute event plans for breakfast and Après Ski.
- Monitor and control inventory levels of food, beverages, and lounge supplies.
- Personalize service by addressing owners by name and adapting to their preferences.
- Support Residence Club Management with owner arrival preparations, inspections, and storage management.
- Keep owners and guests informed about upcoming events, dining recommendations, and activities.
- Collaborate with housekeeping to maintain a clean and organized Owners Lounge area.
- Respond to customer complaints or queries in a professional manner.
Necessary Qualifications:
- High school diploma or equivalent.
- A minimum of two years of customer service experience, preferably in the hospitality sector.
- Knowledge of hospitality operations, including food and beverage services.
- Proficiency in fundamental computer applications, such as word processing, spreadsheet management, and hotel system operations.
- Excellent communication, organization, and cleanliness standards.
- Strong interpersonal skills for engaging with individuals from diverse backgrounds.
Additional Benefits:
- Onsite shift parking at no cost
- Reduced bus fare for Eagle County & Lake County routes
- Discounts on food, spa treatments, and retail up to 40%
- Wellness bonus
- Merchant ski pass program
- Employee dining area offering chef-prepared meals and a salad bar
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