Vail Residence Hospitality Manager

4 days ago


Vail, Colorado, United States The Sebastian Vail Full time

The Sebastian Vail is looking for a dedicated Owner Services Specialist to deliver high-quality service to owners and guests.

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  • Implement efficient service strategies, meeting owners' expectations with a positive and approachable atmosphere.
  • Manage and oversee food and beverage orders, ensuring quality and cleanliness in the Owners Lounge.

Estimated Salary: $24.50/hour (based on location)

This role involves working part-time, seasonally, and requires flexibility, including evenings, weekends, and holidays.

Main Responsibilities:

  • Develop and execute event plans for breakfast and Après Ski.
  • Monitor and control inventory levels of food, beverages, and lounge supplies.
  • Personalize service by addressing owners by name and adapting to their preferences.
  • Support Residence Club Management with owner arrival preparations, inspections, and storage management.
  • Keep owners and guests informed about upcoming events, dining recommendations, and activities.
  • Collaborate with housekeeping to maintain a clean and organized Owners Lounge area.
  • Respond to customer complaints or queries in a professional manner.

Necessary Qualifications:

  • High school diploma or equivalent.
  • A minimum of two years of customer service experience, preferably in the hospitality sector.
  • Knowledge of hospitality operations, including food and beverage services.
  • Proficiency in fundamental computer applications, such as word processing, spreadsheet management, and hotel system operations.
  • Excellent communication, organization, and cleanliness standards.
  • Strong interpersonal skills for engaging with individuals from diverse backgrounds.

Additional Benefits:

  • Onsite shift parking at no cost
  • Reduced bus fare for Eagle County & Lake County routes
  • Discounts on food, spa treatments, and retail up to 40%
  • Wellness bonus
  • Merchant ski pass program
  • Employee dining area offering chef-prepared meals and a salad bar

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