Senior Operations Director for Enablement

7 days ago


Tucker, Georgia, United States Randstad USA Full time

At Randstad USA, we are seeking an experienced Senior Operations Director to oversee operations and teams within a specific Enablement vertical. This role will focus on sales support, recruiting, and delivery while ensuring outstanding customer service.

Key Responsibilities:

  • Manage billing adjustments and resolve discrepancies to ensure timely resolution of client billing issues.
  • Mentor and lead a team of non-exempt AR/Billing Adjustment Specialists in hiring, training, performance evaluation, and development.
  • Ensure compliance with local, state, and federal regulations in billing adjustments and maintain up-to-date knowledge on best practices.
  • Oversee maintenance and updates of billing-related tracking documents and client-specific requirements.
  • Monitor KPIs and billing adjustment data to analyze patterns, anticipate staffing needs, and provide strategic recommendations.

Requirements:

  • Bachelor's degree or equivalent work experience.
  • Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments.
  • Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices.
  • 3-5 years of related people management experience.
  • Excellent communication, interpersonal, and organizational skills.
  • Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

About the Role:

The Senior Operations Director will be responsible for overseeing operations and teams within a specific Enablement vertical. This role will require strong communication skills and a track record in managing end-to-end billing processes to achieve operational excellence.

Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications. Located in Tucker, GA 30084.



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