Senior Operations Director for Enablement
7 days ago
At Randstad USA, we are seeking an experienced Senior Operations Director to oversee operations and teams within a specific Enablement vertical. This role will focus on sales support, recruiting, and delivery while ensuring outstanding customer service.
Key Responsibilities:
- Manage billing adjustments and resolve discrepancies to ensure timely resolution of client billing issues.
- Mentor and lead a team of non-exempt AR/Billing Adjustment Specialists in hiring, training, performance evaluation, and development.
- Ensure compliance with local, state, and federal regulations in billing adjustments and maintain up-to-date knowledge on best practices.
- Oversee maintenance and updates of billing-related tracking documents and client-specific requirements.
- Monitor KPIs and billing adjustment data to analyze patterns, anticipate staffing needs, and provide strategic recommendations.
Requirements:
- Bachelor's degree or equivalent work experience.
- Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments.
- Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices.
- 3-5 years of related people management experience.
- Excellent communication, interpersonal, and organizational skills.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
About the Role:
The Senior Operations Director will be responsible for overseeing operations and teams within a specific Enablement vertical. This role will require strong communication skills and a track record in managing end-to-end billing processes to achieve operational excellence.
Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications. Located in Tucker, GA 30084.
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