Operations Director
17 hours ago
The Regional Operations Manager plays a critical role in ensuring the smooth operation of our Enablement vertical. As a key member of our team, you will be responsible for overseeing sales support, recruiting, and delivery efforts while maintaining exceptional customer service standards.
Key Responsibilities:
- Manage billing adjustments and resolve discrepancies to ensure timely resolution of client billing issues.
- Mentor and lead a team of AR/Billing Adjustment Specialists, focusing on hiring, training, performance evaluation, and development.
- Ensure compliance with local, state, and federal regulations in billing adjustments, staying up-to-date on best practices and industry developments.
- Monitor KPIs and billing adjustment data, analyzing patterns to inform strategic recommendations that drive operational excellence and service delivery standards.
- Foster collaboration across departments to support seamless billing adjustments, coordinating cross-functional needs and communicating updates clearly.
Requirements:
To succeed in this role, you will need:
- A Bachelor's degree or equivalent work experience.
- Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments.
- Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices.
- 3-5 years of related people management experience.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated experience managing large, complex accounts or projects.
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Compensation:
We offer an estimated annual salary range of $80,000-$110,000, commensurate with experience and qualifications.
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