Customer Service Specialist

3 weeks ago


Simi Valley, California, United States Ricoh USA, Inc. Full time
Job Overview:

Ricoh USA, Inc. is seeking a skilled Customer Service Representative to join our team. This role involves providing top-notch technical support and customer service for our clients.

Key Responsibilities:
- Ensure timely resolution of customer issues
- Collaborate with internal teams to resolve complex problems
- Provide training on RICOH equipment and features

Requirements:
- High School Diploma (or equivalent) preferred
- IT Help Desk Support experience (application & hardware support)
- Technical Training & Certifications: HP Certifications
- Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management

Benefits:
- Competitive salary range ($55,000 - $70,000 per year)
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development

About Us:
Ricoh USA, Inc. is a leader in the industry, providing innovative solutions and services to businesses worldwide. We are committed to excellence and strive to deliver exceptional results for our customers.

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