Sales and Service Development Representative

3 weeks ago

Atlanta, Georgia, United States Hendrick Automotive Group Full time

Rick Hendrick Toyota seeks a dynamic Sales and Service Development Representative to support the company's sales and service goals. Located at 1969 Skibo Rd, Fayetteville, North Carolina 28314, this role is primarily responsible for lead generation activities. This job has no direct supervisory responsibilities.

  • The ideal candidate will answer all incoming phone calls according to a proven, pre-set script and schedule sales or service appointments.
  • Additionally, they will log all customer comments into Dealership Management System and schedule follow-up contact if no appointment is made.
  • Confirm scheduled appointments with future customers and post them on the appointment board in the Business Development Center.
  • Re-schedule no-show customer appointments and follow-up with sales or service departments to determine the outcome of scheduled appointments.
  • Maintain and update customer changes in the database and contact current customers about marketing incentives.
  • Respond to customer website requests and contact internet clients via email and phone to schedule appointments.
  • Notify necessary departments of appointments set and forward customer concerns to the correct department manager.
  • Maintain CSI at or above company standards and ensures an organized, clean, and safe work area.
  • Participates in required training and follows safety rules and regulations.
  • Demonstrates the company's core values and maintains accurate timekeeping records.
  • Complies with company policies and procedures and observes all safety rules and regulations.
  • Other duties as assigned.

Qualified candidates should possess a GED or higher and have previous customer service and/or business development experience. Ability to deliver superior customer satisfaction is essential.

Required skills include intermediate knowledge of Microsoft Office products, Dealership Management System, and additional software programs. Strong interpersonal and communication skills are also necessary.

This role requires regular and predictable attendance, including evening hours, weekends, and holidays. The position involves continuous contact and interaction with customers and dealership personnel.

The estimated salary range for this position is $40,000 - $60,000 per year, depending on experience. Hendrick Automotive Group is an Equal Opportunity employer and encourages minorities, women, veterans, and individuals with disabilities to apply.

Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

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