Customer Service Representative

5 days ago


Medina, Ohio, United States Planet Fitness Full time

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team as a Front Desk Associate. In this role, you will be responsible for providing exceptional customer service to our members and guests, ensuring their experience is positive and memorable.

The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering top-notch customer service. If you are a people person who thrives in a fast-paced environment, we encourage you to apply.

About the Role:

  • Job Type: Full-time/Part-time
  • Salary Range: $30,000 - $45,000 per year (based on location and experience)
  • Benefits: Competitive salary, 40 hours Paid Time Off (PTO)/24 hours Sick Time (after one year full-time), Medical Insurance available (80/20 split for full-time), Dental/Vision Insurance (available), Free Black Card Membership, Flexible scheduling, Training and uniforms provided, Continuous paid training
  • Responsibilities:

Customer Service/Front Desk Activities:

  • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed
  • Answer phones in a friendly manner and assist callers with a variety of questions
  • Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Conduct beverage and/or merchandise purchases on the point-of-sale (POS) system
  • Utilize POS system to assist with new memberships, change of address, and billing or payment questions

Club Cleanliness and Maintenance:

  • Go above and beyond to keep the front desk area and lobby clean and orderly
  • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights
  • Equipment cleaning is done daily as per assigned units
  • Regular restroom and wet area cleaning and stocking

Qualifications:

  • 6-12 months of Customer Service experience is preferred. High school diploma/GED equivalent required
  • Must be 18 years of age or older
  • Above average computer proficiency with an eye for accuracy
  • Punctuality and reliability are a must
  • Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding the member and teams expectations

Physical Demands/Requirements:

  • Continuous standing and/or walking during shift
  • Continuous interactions with members on the phone and in person
  • Must be able to lift up to 75 lbs
  • Will encounter toxic chemicals (ph.-balanced cleaning supplies) daily

Why You Should Join Our Team:

  • Work hard and play hard with an amazing group of talented, dynamic team members
  • Medical Insurance available (80/20 split for full-time)
  • Dental/Vision Insurance (available)
  • Flexible scheduling
  • Training and uniforms provided
  • Continuous paid training
  • Advancement available


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