Customer Service Leader

1 week ago

Norfolk, Virginia, United States Food Lion Full time
Job Summary

As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Key Responsibilities

  • Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time using accounting packets, communicating all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure the work station and front end area of the store have a neat and clean presentation.
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Perform the tasks of sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform the tasks of the customer lead as needed to ensure service standards are maintained.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.
Requirements

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements

  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

BOTTLES where applicable:
Move empty bottles and containers from the front end to the back room


Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.

  • Customer Service Representative

    4 days ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Seeking a reliable and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job Opportunity at Sanitary Linen Service, Inc.We are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    1 month ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...

  • Customer Service Representative

    3 weeks ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may...

  • Customer Service Representative

    3 weeks ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job Opportunity with a Growing CompanySanitary Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services to the hospitality, healthcare, and small business sectors. We are seeking a highly motivated and dependable individual to join our team as a Part-Time Customer Service Representative.Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Sanitary Linen Service, Inc. is a leading provider of linen rental supply and commercial laundry services. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their...

  • Customer Service Representative

    1 week ago

    Norfolk, Virginia, United States TEKsystems Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at TEKsystems. As a key member of our contact center operation, you will be responsible for providing exceptional customer service to our members and other individuals.Key Responsibilities:Respond to inquiries and requests from members in a timely and professional...

  • Customer Service Representative

    1 week ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:Sanitary Linen Service, Inc. is seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving...

  • Customer Service Director

    2 weeks ago

    Norfolk, Virginia, United States Elevance Health Full time

    Job Title: Director I Customer CareAt Elevance Health, we are seeking a highly skilled and experienced Director I Customer Care to join our team. This role will be responsible for planning and development of key processes within a centralized customer service unit to achieve excellent customer service.Key Responsibilities:Develops and implements complaint...

  • Verizon Customer Service Representative

    4 weeks ago

    Norfolk, Virginia, United States REI Management Services LLC Full time

    Verizon Customer Service AssociateWe are a premier marketing and sales firm, dedicated to innovation and creativity in our premium marketing and sales campaigns. Our Verizon Customer Service Associates provide exceptional customer experiences, leaving a lasting impression of distinction and quality. Our team works in an energetic atmosphere, committed to...

  • Customer Service Representative

    4 days ago

    Norfolk, Virginia, United States CSL Plasma Full time

    Job Summary:CSL Plasma is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a clean and efficient work...

  • Customer Service Representative

    1 week ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job OpportunitySanitary Linen Service, Inc. is seeking a reliable and detail-oriented Customer Service Representative to join our team.We are a family-owned and professionally managed company with a rich history of serving customers since 1934. Our business provides linen, textile, and hygiene services to the hospitality, first-class lodging, healthcare, and...

  • Shift Leader

    2 weeks ago

    Norfolk, Virginia, United States Insomnia Cookies Full time

    At Insomnia Cookies, we're seeking a skilled Shift Leader to join our team. As a Shift Leader, you'll be responsible for leading our bakery team during nighttime operations. Your primary focus will be on providing exceptional customer service, managing cash handling and deposits, and maintaining a safe and clean working environment. You'll also be...

  • Customer Service Director

    3 weeks ago

    Norfolk, Virginia, United States Elevance Health Full time

    Job Title: Director I Customer CareThis is a leadership role responsible for planning and development of key processes within a centralized customer service unit to achieve excellent customer service.Key Responsibilities:Develops and implements complaint resolution procedures and ensures area is staffed and trained to handle inquiries from agents and policy...

  • Customer Service Representative

    1 week ago

    Norfolk, Virginia, United States TEKsystems Full time

    About the RoleYou will be working in a fast-paced, 24/7 contact center environment, responding to inquiries and requests from members and other individuals.Your key responsibilities will include:Providing information about our products and services, demonstrating knowledge and active listening skills.Performing transactions and related functions for various...

  • Shift Leader

    1 week ago

    Norfolk, Virginia, United States Insomnia Cookies Full time

    As a Shift Leader at Insomnia Cookies, you will be responsible for leading a team of bakery staff to provide exceptional customer service and quality products to our guests. You will support store leadership by maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency.Key responsibilities...

  • Customer Service Representative

    2 weeks ago

    Norfolk, Virginia, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at CSL Plasma. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient collection of plasma from donors.Key Responsibilities:Prepare the donor, donor area, and equipment for the pheresis...

  • Customer Service Representative

    1 month ago

    Norfolk, Virginia, United States Wickes Full time

    About WickesWickes is a leading home improvement retailer that prides itself on providing excellent customer service and a wide range of products to help customers achieve their DIY goals.Job SummaryWe are seeking a Customer Service Assistant to join our team at Wickes. As a Customer Service Assistant, you will be responsible for providing exceptional...

  • Customer Service Liaison

    3 weeks ago

    Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Liaison to join our team at Hampton Roads Transit. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our customers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Liaison

    4 days ago

    Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Liaison to join our team at Hampton Roads Transit. This role will be responsible for providing exceptional customer service to internal and external customers, handling customer inquiries, and resolving complaints in a timely and professional manner.Key ResponsibilitiesLiaise with...