Shift Leader

4 weeks ago


Norfolk, Virginia, United States Insomnia Cookies Full time

As a Shift Leader at Insomnia Cookies, you will be responsible for leading a team of bakery staff to provide exceptional customer service and quality products to our guests. You will support store leadership by maintaining operations during your shift, communicating pertinent information, and monitoring production efficiency.

Key responsibilities include:

  • Providing incredible customer service and quality products to all of our guests
  • Supporting store leadership by maintaining operations during your shift
  • Prioritizing and delegating tasks for baking, cashiering, packaging, and cleaning
  • Managing cash handling and deposits
  • Providing a safe, clean, working environment for our guests and staff

Desired skills and experience include:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.

About Insomnia Cookies:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. We have since grown to become a cult brand known for our rabid following of cookie lovers who crave our warm, delicious delivery all day and late into the night.



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