Patient Service Coordinator

1 month ago


Racine, Wisconsin, United States US Derm Support Roles Full time
Overview

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Forefront. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our clinic, providing exceptional patient care, and maintaining accurate records.

Responsibilities
  • Perform opening and closing clinic duties, including preparing the waiting area and reception counter for the next day.
  • Greet patients, check them in for appointments, and verify their insurance information.
  • Scan documents into the electronic health record and maintain the tidiness of the waiting area and reception counter throughout the day.
  • Check schedules for added, canceled, and no-show appointments and schedule follow-up appointments as needed.
  • Respond to designated tasks in the electronic health record, including ordering clinic office supplies and selling and tracking cosmetic products.
  • Distribute mail and prepare for next day scheduled appointments.
Requirements
  • High school diploma or equivalent is required.
  • 1-2 years of recent medical office experience or in a similar capacity is preferred.
  • Proficient in basic computer functions and able to learn new software quickly.
  • Excellent customer service, communication, and organizational skills are essential.
  • Ability to operate standard office equipment and type a minimum of 40 wpm is preferred.
  • Must possess attention to detail and be able to multi-task, prioritize appropriately, and work well both individually and as part of a team.
  • Ability to respond positively to constructive feedback and direction from supervisors.
  • Must demonstrate professional appearance and manner at all times.
  • Must display a friendly, cheerful, tactful, and polite demeanor, and be compassionate and caring in dealing with others.
  • Ability to maintain confidentiality of information.
What We Offer
  • Access to health, dental, and vision insurance.
  • Health Savings Account with a $500 matching contribution.
  • Eligible for PTO and Holiday pay.
  • Company-paid life insurance and long-term disability (full-time only).
  • Access to voluntary short-term disability insurance (full-time only).
  • Access to additional life insurance.
  • Eligible for Accident and Critical Illness Insurance, Hospital Indemnity, and Cancer Guardian.
  • 401K with employer contribution.
  • Profit sharing.
  • Employee discounts.
  • And much more.


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