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Compliance and Risk Management Specialist

2 months ago

Austin, Texas, United States Amazon Services LLC Full time
About the Role

As a Risk Manager, Policy Operations, you will be responsible for leading a team of Policy Operations Specialists in preventing violating content from appearing on the Prime Video platform. Your team will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/community guidelines.

Key Responsibilities
  • Lead a team of Policy Operations Specialists in preventing violating content from appearing on the Prime Video platform.
  • Collaborate with policy, program, engineering, legal, and other teams to prevent violating content from appearing on the Prime Video platform.
  • Evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/community guidelines.
  • Review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
Requirements
  • Prior management/supervisory experience (5+ direct reports)
  • Professional experience working in Trust & Safety, Risk, or Compliance
  • Proficient use of Microsoft Office products & applications
  • Proficient writing and speaking skills in English
  • Clear and effective communication and negotiation skills
  • Navigate objections and manage external and internal partners in a professional manner
  • Able to work flexible hours/rotational shifts
  • Bachelor's degree or 2+ years of related professional experience
Preferred Qualifications
  • Experience in organization-wide initiatives that deliver direct business impact globally
  • Experience managing large teams (50+)
  • Experience in Trust & Safety, content moderation/rating, data labeling, or other compliance functions
  • Experience managing content policy operations teams
  • Experience partnering with global teams
  • Business-level writing and speaking skills in French, German, Italian, or Dutch
  • Extensive data analysis skills
  • Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation, etc.
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Self-starter, intellectually curious, and creative individual comfortable operating in ambiguity