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Global Account Director, Consumer Vertical Lead

1 month ago

Iselin, New Jersey, United States DSV AS Full time
Overview

The Global Account Director will play a crucial role in managing and growing a portfolio of key global accounts in the Consumer and Retail industry. This position requires a strategic thinker who can drive revenue growth, develop account strategies, and ensure customer satisfaction.

Main Responsibilities
  • Develop and execute account strategies to achieve revenue and profitability targets.
  • Cross sell throughout all three divisions in DSV, Air & Sea/Road/Solutions.
  • Build and maintain strong relationships with key stakeholders at assigned global accounts.
  • Identify opportunities to expand services and increase revenue within assigned accounts.
  • Collaborate with internal teams to ensure operational excellence and timely resolution of customer issues.
  • Prepare and present business reviews and performance reports to clients and DSV management.
  • Conduct regular account planning and review meetings with the team.
  • Ensure customer satisfaction through effective communication, responsiveness, and issue resolution.
  • Leverage vertical knowledge, insights, and skills into account work.
  • Establish a strong collaboration with the account executives.
  • Commercial single point of contact for the account on a day-to-day basis.
  • Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR)).
  • Identify and resolve operational challenges of importance to customer in collaboration with the divisions.
  • Coordinate with executive and operational teams across divisions and locations.
  • Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM).
Requirements
  • Bachelor's degree in business, logistics, or a related field is required.
  • Master's degree in business or a related field is preferred.
  • Minimum of 10 years of experience in sales or account management in the transportation and logistics industry dealing with Consumer and Retail customers.
  • Experience managing global accounts and developing account strategies is required.
Skills and Competencies
  • Strong business acumen and strategic thinking skills.
  • Excellent communication and interpersonal skills.
  • Ability to build and maintain strong customer relationships.
  • Proficiency in data analysis and reporting.
  • Ability to work in a fast-paced, dynamic environment.
Preferred Qualifications
  • Experience working in a multinational corporation is preferred.
  • Travel required, both domestically and some international.
Language and Computer Literacy
  • Fluency in English is required.
  • Proficiency in other languages is a plus.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
  • Experience with CRM software (e.g. MSD/Salesforce) is preferred.
Compensation
The expected base pay for this position is: $115,000 - $172,000 per year. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.