Auditory Support Specialist

4 days ago


Iselin, New Jersey, United States WS Audiology Americas Full time

Unlock Human Potential

About WSAudiology Americas

We are a global leader in the hearing aid industry, with 12,000 colleagues in 130 countries. Our mission is to bring back hearing for millions of people worldwide.

About the Role

The Auditory Support Specialist will be responsible for supporting consumers who wear our hearing aids and use our related apps and accessories.

This role involves handling direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories.

  • Troubleshoot hearing aid connectivity issues with smartphones and apps
  • Handle questions regarding connectivity of accessories to other devices, general app usage and troubleshooting
  • Apply technical and problem-solving skills to identify and resolve problems or questions from consumers
  • Document all activities by logging patient contacts and support incidents into our Salesforce system
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in a related field or equivalent experience
  • At least 2 years of technical consumer helpdesk support experience
  • Excellent verbal and written communication skills, as well as interpersonal skills
  • Experience working closely with other team members in a virtual environment
  • The ability to communicate technical information and instructions effectively
  • Familiarity with Microsoft Office applications, USB, and Bluetooth technology
  • Knowledge of Apple iOS and Android operating systems, app installation, and troubleshooting
  • The ability to understand new concepts and apply current knowledge to solve evolving problems
Compensation and Benefits

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Additionally, we provide benefits including health insurance, retirement plan, and paid time off.

We are an equal opportunity employer and welcome candidates from diverse backgrounds. If you have the necessary skills and experience, please apply today.



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