Executive Hospitality Manager

6 days ago

San Francisco, California, United States San Francisco (Growth) - Highgate Hotels Full time

Highgate Hotels is a leading hospitality management company with a strong presence in the United States and expanding globally. With an impressive portfolio of luxury properties, we are committed to delivering exceptional guest experiences.

About the Role

We are seeking an experienced Executive Hospitality Manager to lead our team at our San Francisco property. As a key member of our executive team, you will be responsible for driving revenue growth, ensuring exceptional guest satisfaction, and developing high-performing teams.

Responsibilities
  • Sales and Revenue Growth: Play a pivotal role in hotel sales efforts, including building relationships with top clients, hosting events, and collaborating with on-site contacts.
  • Tour and Adjustments: Conduct daily tours of operating departments, making adjustments as needed through department heads.
  • Staff Meetings and Training: Lead weekly staff meetings, including training sessions presented by managers and yourself, following Highgate Hotel standards.
  • Financial Management: Meet all financial review dates and corporate-directed programs in a timely fashion.
  • Departmental Budgets: Ensure department heads maintain budgeted productivity levels and adhere to Highgate Hotel accounting procedures.
  • Manager Development: Develop managers for future advancement through competency training and corporate-sponsored programs.
  • MOD Coverage: Participate in required MOD coverage as scheduled.
  • Employee Development: Maintain direct contact with and monitor the development of management trainees.
  • Policies and Procedures: Adhere to all Highgate Hotel policies and procedures, training new managers to ensure compliance.
Qualifications
  • Bachelor's Degree preferred, with at least 5-6 years of progressive experience in a hotel.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Effective communication and listening skills, with the ability to work with employees and guests of all levels.
  • A warm and friendly demeanor, with a focus on providing exceptional guest service.
  • Must be able to maintain regular attendance and adapt to changing priorities.
  • Ability to maintain confidentiality of information and handle complex situations effectively.
  • Physical demands include exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
What We Offer

We offer a competitive salary range of $120k-$160k annually, depending on experience, plus opportunities for professional growth and development within our dynamic organization. If you are a motivated and results-driven leader, we encourage you to apply for this exciting opportunity to join our team.

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