Executive Director of Hospitality Operations

6 days ago

San Francisco, California, United States Nor Cal Hospitality Full time
Estimated Salary: $90,000

About the Role

We are seeking an experienced Executive Director of Hospitality Operations to lead our hotel's day-to-day operations. This key role will be responsible for overseeing sales, financial management, quality assurance, and employee experience to ensure exceptional guest satisfaction.

The ideal candidate will possess a strong background in hotel management, with a minimum of 5 years of progressive experience in a leadership role. They will have excellent knowledge of all aspects of hotel business management, including sales, front and back of house operations, food & beverage operations, P&L and financial management, capital projects, and facilities management.

This is an excellent opportunity for a seasoned hospitality professional to join Nor Cal Hospitality Group, a forward-thinking hotel brand and management company committed to offering travelers a connection to their destination through an immersive hospitality experience.


About the Company

Nor Cal Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We offer a comprehensive benefits package, including PTO, medical/dental/vision, short/long-term disability, 401(k) matching, paid monthly parking subscription, employee discounts, and performance-based annual bonus potential.


Key Responsibilities
  • Establish strong relationships, internal and external;
  • Supervise and develop the performance of all hotel operating departments;
  • Create, implement, and ensure full compliance with operating controls, SOPs, policies, procedures, and service standards;
  • Responsible for handling all guest concerns and complaints and issues, including prompt investigation and resolution;
  • Promote hotel in industry or trade organizations;
  • Ensure regular upkeep, repair, and overall general maintenance of hotel and system of ongoing maintenance of facilities and equipment;
  • Regular personal inspection of guest rooms, public areas, back of house, assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance, and operating departments;
  • Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees;
  • Establish and implement guest service standards for all departments, periodically review, identify problems, and corrective actions;
  • Regular review of Front Office results in order to maximize room revenue;
  • Identify problem areas and initiate solutions;
  • Monitor sales levels in order to take steps to reverse negative sales trends;
  • Manage ongoing profitability of the hotel, ensuring revenue, payroll, cost of sales, and operating costs and goals are met if not exceeded;
  • Develop and implement cost savings initiatives and strategies;
  • Profit and Loss analysis and management;
  • Prepare and present in partnership with VP of Operations monthly ownership recap;
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, and Sales are on target and accurate, review and identify areas of concern and develop plans to address as needed;
  • Work with Sales and Revenue Management teams to maximize room yield and hotel revenue through innovative sales practices and yield management programs;
  • Assist with procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services as necessary;
  • Monthly forecasting of operating staff and cost expenditures;
  • Monthly review of financial statements in order to correct problems, assure spending is in line, and to plan for future business;
  • Review and approve all expenses in 'other expense' categories in all departments;
  • Regularly review all major expenses to assure that monies are wisely expended;

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