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Customer Service Representative

2 months ago

Decatur, Illinois, United States U-Haul Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Inspect and maintain equipment, ensuring it is in good working condition for customer use.
  • Answer questions and educate customers on U-Haul products and services, promoting our brand and values.
  • Prepare rental invoices and process equipment returns, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure equipment operation.
  • Fill propane tanks, ensuring customers have the fuel they need for their equipment.
  • Drive a forklift, ensuring safe and efficient equipment movement.
  • Participate in ongoing training and education, staying up-to-date on U-Haul products and services.
Requirements
  • Valid driver's license and good driving record.
  • High school diploma or equivalent.
Work Environment

The work environment is fast-paced and dynamic, with moderate risks and discomforts. Employees must be able to work safely and efficiently, using protective gear and equipment as needed.

Physical Demands

The work requires physical exertion, including long periods of standing, moving around, and lifting equipment. Employees must be able to lift and move equipment weighing up to 50 pounds, with or without assistance.

Benefits

U-Haul offers a range of benefits to our employees, including career stability, opportunities for advancement, and a comprehensive benefits package. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.