Patient Account Coordinator I

2 weeks ago

Federal Way, Washington, United States DaVita Full time

Location: United States of America

We are actively seeking motivated and collaborative individuals who possess strong analytical skills and enjoy tackling challenges in a dynamic and engaging work environment.

At DaVita, we are in search of a Patient Account Coordinator. Successful candidates in this position are driven, results-oriented, and adept at innovative thinking. In this role, you will cultivate and sustain relationships with insurance providers. Representing DaVita, you will be responsible for collecting payments from insurance companies for outstanding patient balances, investigating and resolving account discrepancies as necessary, and optimizing collections to meet performance targets.

Individuals in this position will collaborate with insurance payers to investigate and resolve accounts on behalf of our esteemed patients. While much of the research and resolution occurs via phone, communication is also conducted through email and insurance carrier portals.

Key Responsibilities:

  • Analyze trends and conduct root cause analysis on unpaid and underpaid claims.
  • Investigate, appeal, and resolve claim rejections, underpayments, and denials with the relevant insurance payor.
  • Foster and maintain positive working relationships with clinical staff, colleagues, and insurance representatives.
Qualifications:
  • High school diploma or GED is required.
  • Associate's or Bachelor's degree is highly preferred.
  • Strong research and problem-solving abilities, utilizing analytical and critical thinking skills.
  • Experience in healthcare and medical billing/collections is preferred.
  • Intermediate proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Proven track record of resolving complex issues.
  • Commitment to teamwork and collaboration.
What We Offer:
  • A vibrant, relationship-focused culture driven by patient and teammate engagement.
  • Stability as the largest independent provider of dialysis services in the nation.
  • Award-winning training recognized by Training Magazine's Top 125.
  • Opportunities for diverse career paths across various innovative modalities.
  • Recognition and rewards for outstanding performance.
  • Clinical outcomes consistently exceeding national averages, serving over one-third of the dialysis population.
  • Exceptional benefits, including one of the most generous profit-sharing programs in the healthcare industry.

At DaVita, we prioritize community and inclusivity, striving to create an environment where every teammate feels a sense of belonging. We are proud to be an equal opportunity employer, ensuring that all individuals are recruited, hired, assigned, and promoted without regard to any protected characteristic.

Compensation:
The compensation for this role will depend on various factors, including qualifications, skills, competencies, and experience, and may vary outside the indicated range. DaVita provides a competitive total rewards package, including a 401(k) match, healthcare coverage, and a comprehensive array of additional benefits.

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