Account Manager
3 weeks ago
Job Description:
The Service Account Manager plays a crucial role in interfacing with customers and other employees across all departments and groups to fulfill the needs of our Support Agreement customers.
Key Responsibilities:
- Schedule Sales-to-Ops turnover meetings
- Set up new agreements using company processes and internal software
- Perform SA kick-off meeting with customers
- Schedule all Support Agreement visits on SA Master Load Calendar
- Ensure execution of contractual SA visits and facilitate quoted and T&M work, as well as emergency site visits as required
- Adequately prepare customers and technicians for upcoming site visits
- Review SA and discuss customer needs with Service Account Executives
- Plan and schedule follow-up visits with customers
- Maintain comprehensive records of Service work including performance of Service deliverables and company-provided training
- Provide customers with Service work documentation and explain content
- Receive and immediately respond to emergency requests from customers
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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