Patient Services Representative
2 weeks ago
ADVENT is a leading provider of sleep and sinus services, dedicated to delivering exceptional patient experiences. Our team is passionate about improving healthcare and creating memorable moments for our patients.
Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless patient experiences, from check-in to appointment scheduling.
Key Responsibilities- Provide exceptional customer service to patients, addressing their needs and concerns in a timely and professional manner.
- Accurately check patients in to our electronic health record (EHR) system.
- Schedule patient appointments, ensuring efficient use of our resources.
- Prepare and meet with Home Sleep Study patients, ensuring a smooth and successful experience.
- Take patient vitals and maintain accurate records.
- Strong customer service focus, with excellent communication and interpersonal skills.
- Proficiency in technology, including Outlook, Word, Excel, and EHR systems.
- Attention to detail and accuracy in work, with a solution-oriented approach to problem-solving.
- Strong work ethic, commitment to teamwork, and a positive attitude.
- Ability to work at both our Pleasant Prairie and Oak Creek locations.
- A culture that values kindness, solutions-mindedness, and open communication.
- 15+ days of PTO (prorated based on start date) and holiday pay.
- Medical, dental, and vision insurance with a generous employer-paid HRA account.
- 401k contribution.
- A convenient Monday-Friday schedule, with hours between 8am-5pm.
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