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Customer Service Representative
2 months ago
At Fortune Brands Innovations, we're seeking a highly skilled Customer Service Representative to join our Security business team. As a key member of our B2B call center, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Develop and maintain in-depth knowledge of our products, policies, and procedures to provide accurate and timely support to internal and external customers.
- Enter and provide quotes, order status, product recommendations, and assist with issues presented over phone and email.
- Navigate and understand multiple tools used throughout the day to input and retrieve needed information for customers.
- Provide strong Business to Business customer service, understanding our top customers and their special requirements.
- Work closely with Sales, Order Management, Order Entry, Manufacturing, Distribution Centers, and Transportation to ensure a seamless experience for our B2B customers and sales teams.
- Provide regular updates via phone and email with internal and external customers regarding daily situations.
- Contribute to the team's success by meeting daily/monthly goals and metrics related to phone availability/handling, schedule adherence, and customer satisfaction.
- Participate in projects and initiatives that support call center needs and goals as needed.
- High school diploma or equivalent required; college degree or currently working towards a college degree strongly preferred.
- Previous experience working in a product call center, order entry department, or other fast-paced customer service environment.
- Strong organizational, prioritization/time management skills and ability to multi-task.
- Excellent interpersonal skills required; ability to interface with customers in a manner that instills confidence in our company and its products and business.
- Strong verbal and written communication skills.
- High comfort level with rapidly changing technology; ability to quickly learn and apply computer skills.
- Ability to work in a dynamic, fast-paced, multi-tasking, team-based environment.
- Familiarity with Microsoft Office applications preferred.
We believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work.
Learn more about our culture and benefits at www.fortunebrandsinnovations.com.
