Front Desk Representative

2 weeks ago


Palm Beach, Florida, United States Rock Palm Beach Services Llc Full time
Job Summary

We are seeking a highly skilled and organized Front Desk Agent to join our team at Rock Palm Beach Services Llc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests and residents, ensuring a smooth and efficient front desk operation.

Key Responsibilities
  • Assist guests and residents with their requests in a professional and timely manner.
  • Communicate guest and resident feedback and needs to the appropriate departments.
  • Manage the front desk operation during assigned shifts, ensuring a high level of customer satisfaction.
  • Handle complaints in a positive and professional manner.
  • Make decisions that benefit the hotel, residence, and its guests.
  • Understand and use hotel policies and procedures for reservations, check-ins, check-outs, and Concierge services.
  • Anticipate guest and resident needs and provide solutions.
  • Perform other duties as assigned.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Computer skills and ability to learn new software.
  • Flexibility to work various shifts, including evenings and weekends.
  • Detail-oriented and organized.
Work Environment

This is a part-time position with a competitive hourly rate of $16.00. The schedule includes 8-hour shifts, day shifts, evening shifts, holidays, on-call, and weekends as needed. The work setting is in-person at our hotel location.



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