Restaurant Operations Manager

3 weeks ago


Annapolis, Maryland, United States Titan Hospitality Group Full time
Team Lead/Restaurant Supervisor Job Description

The Team Lead is a key position that ensures a seamless and exceptional dining experience for our guests. This role is responsible for overseeing the setup, maintenance, cleanliness, and safety of our dining areas, as well as supervising and training our service staff to meet the highest standards of excellence.

Key Responsibilities:
  • Guest Experience: Anticipate and meet the needs of our guests, ensuring that their experience exceeds their expectations.
  • Communication: Maintain open communication with the Management Team and ensure that all staff members are informed and aligned with our goals and objectives.
  • Dining Area Maintenance: Inspect the dining areas, table settings, chairs, floors, and ensure that they are properly maintained, clean, and safe.
  • Guest Reservation System: Manage the guest reservation system, including proper seating rotation and wait list management.
  • Table Checks: Conduct regular table checks to ensure guest satisfaction and resolve any issues that may arise.
  • Opening and Closing Duties: Handle opening and closing duties as needed, including supervising the dining room staff and maintaining uniform service standards.
  • Staff Supervision: Supervise the dining room staff, conduct daily line-ups, and ensure that side work is completed daily and dining room supplies are stocked appropriately.
  • Food Service Coordination: Coordinate food service between the kitchen and the front-of-house (FOH) to ensure seamless execution.
  • Leadership: Lead the service team throughout the service shift, achieving desired results of high-quality service and experience for all guests.
Requirements:
  • Experience: Minimum of 1 year serving or supervisory experience in a high-volume restaurant environment.
  • Professionalism: Professional, articulate, friendly, and punctual.
  • Guest Service: Possesses and exhibits the drive to provide exceptional guest service.
  • Flexibility: Flexible hours are required, including days, nights, weekends, and holidays.
  • Physical Demands: Must be able to stand/walk for 8-10 hours in a row, bend, push, pull, and lift 30 pounds.
  • Computer Skills: Proficient in computer skills, including POS systems, Word, and Excel.
  • Money Handling: Exceptional money handling skills.
  • Appearance: Professional appearance appropriate for a fine dining restaurant.
  • Multi-Tasking: Ability to work at a rapid pace while maintaining attention to detail and multi-tasking.
  • Supervisory Skills: Good supervisory skills, good communication skills, skilled in time management, strong teaching and motivational skills.
  • Pressure Management: Must be able to tolerate pressure and work calmly and efficiently during busy times.
  • Guest Complaints: Must handle guest complaints according to policies and procedures.
  • Work Ethics: Possess high work ethics, personal morals, and honesty beyond reproach.


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