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Technology Access and Support Specialist
2 months ago
Cambridge Investment Research (USA) is seeking a skilled Technology Access and Support Specialist to join our team. As a key member of our Technology Access and Support team, you will play a vital role in providing exceptional support to our financial professionals and clients.
Key Responsibilities- Technical Support: Provide timely and effective technical support to financial professionals and clients via phone, email, and other communication channels for system-related issues and password resets.
- Access Management: Manage access to systems for financial professionals and their clients, ensuring seamless and secure access to our platforms.
- Guidance and Training: Offer guidance and training to financial professionals and clients on how to access our systems, ensuring they have the necessary skills to utilize our platforms effectively.
- Data Entry and Administration: Perform data entry and paperwork processing tasks to support the smooth operation of our systems.
- 6-12 months of related experience in a technical support or access management role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- A competitive salary range of $36,000-$42,000.
- A comprehensive benefits package, including medical, vision, dental, life, and long-term disability insurance.
- Vacation/sick time and 11 paid holidays.
- A 401K retirement plan with company matching program.