Service Manager

1 week ago

Tampa, Florida, United States Bernhard LLC Full time
About the Role

The Service Manager is a key position at Bernhard LLC, responsible for overseeing all field labor, materials, profit, loss, project performance, and safety. This role requires strong leadership and organizational skills to manage field labor, subcontractors, and vendors in collaboration with the Services business unit.

Key Responsibilities
  • Meet or exceed all financial expectations, budgets, and goals, monitoring pricing and reviewing cost data with the Business Unit Manager.
  • Monitor and maintain the cash position of the business unit, resolving dollar disputes between estimates and the company's actual cost.
  • Build and sustain customer relationships to ensure complete customer satisfaction.
  • Manage dispatch procedures and effective communications with field staff resources.
  • Develop and sustain service teams and roles and responsibilities.
  • Coordinate with the Business Unit Manager regarding hiring and termination of technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and developing talent within the business unit.
  • Initiate technician labor productivity improvements in partnership with the Field Supervisor(s) to ensure the quality of work to the company's standards and project requirements.
  • Promote and be accountable for all aspects of Safety and Risk Management, including ensuring proper oversight of the Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance, and Bonds.
  • Assist the Field Supervisor in regulating quality control on Service jobs.
  • Ensure employee morale and retention are kept at a high level.
  • Maintain inventory and tool procurement for all service vehicles.
  • Maintain a continuing education program for Service field personnel.
  • Perform Services' orientation for new hires.
  • Conduct project kick-off meetings to coordinate small jobs with Management.
  • Coordinate subs and vendors as related to Service jobs.
  • Assist in the development of software and technology tools (Estimation and hand-held devices).
  • Participate in staff meetings with the Business Unit Manager, addressing management issues, as well as training, safety, and productivity improvements.
Requirements
  • 5+ years' experience in the service business.
  • NFPA 70 certification.
  • Organized and self-motivated, with the ability to lead a team of technicians.
  • Effective verbal and written communication skills.
  • Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
  • Versed in the industry and the Company's competitors.
  • Ability to multitask and perform duties outside of the scope of work when necessary.
  • Working knowledge of Microsoft Word, Excel, and PowerPoint.
Preferred Qualifications
  • Bachelor's degree in a technical or business discipline.
Travel Requirements

20% of time will be spent traveling to job site/office location.

Physical/Work Environment Requirements

Prolonged periods of sitting at a desk and working on a computer.

Bernhard LLC is an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the E-Verify program.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.

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