Restaurant Service Director

2 weeks ago


Detroit, Michigan, United States Method Co. Full time
Job Overview

Method Co. is seeking an experienced Maitre d' to join our dynamic team at Kamper's Cocktail Lounge. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences by managing reservations, coordinating with the service team, and providing top-notch customer service.

Key Responsibilities
  • Guest Experience Management
    • Exude genuine hospitality and welcome guests with warmth and professionalism
    • Manage reservations and seating arrangements efficiently
    • Coordinate with servers and kitchen staff to ensure smooth service flow
  • Communication and Problem-Solving
    • Maintain a high level of guest satisfaction through effective communication and problem-solving
    • Utilize proper phone etiquette when handling guest inquiries and reservations
  • Team Collaboration
    • Collaborate with the team to create a welcoming atmosphere for guests
    • Assist in resolving guest concerns or complaints promptly and courteously
Requirements
  • Experience
    • Proven experience in a Maitre d' or similar role
    • Proficiency in using POS systems, preferably Resy and Toast
  • Skills
    • Strong ability to communicate effectively with guests and team members
    • Ability to help create a positive dining experience for guests
What We Offer

Method Co. offers competitive compensation based on experience. We are committed to providing opportunities for growth and development within the hospitality industry. If you have a passion for delivering exceptional service and creating memorable dining experiences, we invite you to apply for the Maitre d' position.

Method Co. is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic under federal, state, or local law.



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