Customer Service Ambassador
1 week ago
Job Summary:
We are seeking a highly skilled Customer Service Ambassador to join our team at Multisource Mfg. As the primary point of contact for customers, you will be responsible for providing exceptional customer service and support.
About the Role:
The successful candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and providing timely updates on orders and shipments.
Main Responsibilities:
• Handle all customer inquiries and resolve issues promptly and professionally.
• Process purchase orders and authorization to ship notices from customers.
• Provide regular status updates to customers via phone, email, or in-person meetings.
• Collaborate with internal teams to ensure timely delivery of products and services.
• Utilize internal resources to coordinate information on all orders.
Requirements:
• 3+ years of experience in a customer-facing role.
• Excellent interpersonal skills and ability to build strong relationships with customers and colleagues.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and adapt to changing priorities.
• Experience with Excel and MRP software is a plus.
What We Offer:
• Competitive salary: $65,000 - $80,000 per annum.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional growth and development.
How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.
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