Customer Service Ambassador

4 days ago


Hopkins, Minnesota, United States Target Full time
About Target
As a Fortune 50 company with over 400,000 team members worldwide, we're an iconic brand and one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we live, work, and play. Our core values include prioritizing relationships, fueling growth opportunities, and succeeding as one team.

All About Service & Engagement
We're advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. We empower our team members to make shopping quick and easy for guests at the checkout lanes, guest services, gift registry, pick-up, and drive up while ensuring exceptional quality. Our goal is to create a welcoming experience that makes our guests feel valued and inspired.

Job Responsibilities
- Create a warm and inviting atmosphere for our guests
- Demonstrate a service culture that prioritizes the guest service experience
- Engage with guests in a genuine way, asking questions to better understand their needs
- Be knowledgeable about the tools, products, and services available in the store
- Thank guests in a genuine way and let them know we're happy they chose to shop at Target
- Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
- Make the guest aware of current and upcoming brand launches, store activities, and events
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
- Understand and show guests how to use Wallet and the other features and offerings within the Target App
- Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest
- Partnering with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience
- Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
- Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers)
- Stock supplies during store open hours while being available for the guest

Required Skills & Qualifications
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledgeable about store policies and procedures
- Willingness to learn and take on new challenges
- Ability to work independently and as part of a team

Benefits
We offer a competitive starting hourly rate of $17.25 USD, flexible scheduling, and opportunities for career growth and development. Our comprehensive benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including employee discounts, free meal tickets, and more.

About Us
Target is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you have a disability and require assistance in the application process, please contact us at 1-800-440-0680.

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