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Front Desk Associate

2 months ago

Florence, Kentucky, United States Drury Hotels Full time
Unlock Your Potential at Drury Hotels

We're seeking a highly organized and friendly individual to join our team as a Guest Service Agent. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences and ensuring a smooth stay for our valued customers.

What You'll Do:

  • Deliver warm and personalized service to guests, responding to their needs and resolving any issues promptly.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Assist with breakfast and evening Kickback service, providing a positive experience for our guests.
  • Maintain a high standard of integrity, service, and hospitality, promoting the Drury culture to customers and colleagues.

What We're Looking For:

  • A warm and friendly demeanor, with excellent communication and interpersonal skills.
  • The ability to multitask and prioritize tasks effectively, ensuring seamless guest experiences.
  • Familiarity with handling cash, making change, and operating office equipment.
  • Strong attention to detail and ability to work independently as scheduled.

Why Choose Drury Hotels?

  • Incentives: Quarterly bonuses up to $3200/year, based on hotel results.
  • Work-life-balance: Flexible scheduling, paid time off, hotel discounts, and free room nights.
  • Career growth: Mentorship, cross-training, development plans, management training, and more.
  • Health and well-being: Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
  • Retirement: Company-matched 401(k).
  • Award-winning: Ranked among Forbes' Best Midsize Employers (2024).

Rise. Shine. Work Happy.