Enrollment Support Professional
3 weeks ago
We're a company that values customer satisfaction and teamwork, committed to creating an inclusive environment for all employees.
Enrollment Support RoleAs a Customer Enrollment Representative, you'll be responsible for guiding customers through the enrollment process, ensuring all required information is provided and all steps are completed smoothly.
Salary and BenefitsThe estimated annual salary for this position is $60,000, plus a comprehensive benefits package including competitive salary, room for career advancement, and ongoing professional development.
Key Responsibilities:- Assist customers through the enrollment process, ensuring all required information is provided and all steps are completed smoothly.
- Clearly explain product or service details, benefits, and the enrollment procedure to prospective customers.
- Accurately enter customer information into the system to complete enrollment.
- Address customer questions, concerns, and issues with professionalism and empathy, ensuring customer satisfaction.
- Conduct post-enrollment follow-up to ensure customers are satisfied and their enrollment is complete.
- Previous experience in customer service, sales, or a similar role is highly valued.
- Strong verbal and written communication skills with the ability to explain complex information in an easy-to-understand manner.
- Ability to accurately process customer information and handle sensitive data with care.
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