Salesforce Administrator

Job Summary

We are seeking a highly skilled Salesforce Administrator to join our team at NOVA Home Loans. As a Salesforce Administrator, you will be responsible for customizing the Jungo platform, designing and implementing automation, and building and maintaining reports and dashboards.

Key Responsibilities

• Customize the Jungo platform by creating custom objects, fields, page layouts, record types, and workflows to align with business processes.
• Design and implement automation through workflows, process builders, flows, and validation rules to optimize business operations, specifically around lead management, loan processing, and marketing.
• Build and maintain reports and dashboards for different teams (e.g., loan officers, marketing) to provide actionable insights into performance and pipeline management.
• Ensure the accuracy and integrity of data by performing regular data imports, deduplication, and cleansing activities. Conduct system audits to maintain data quality.
• Manage integrations between Jungo and other third-party platforms (e.g., LOS systems, email marketing tools, and financial systems).
• Provide ongoing support to Jungo users by troubleshooting system issues, resolving technical queries, and conducting user training sessions to drive adoption and effective use of the platform.
• Stay updated with Salesforce releases and Jungo-specific updates, ensuring new features and functionalities are leveraged appropriately.
• Manage data compliance in line with industry regulations, ensuring proper user access and data-sharing protocols are followed.
• Create and maintain detailed documentation of system configurations, workflows, processes, and integration points to ensure easy reference and system continuity.
• Work closely with cross-functional teams (e.g., mortgage operations, marketing, and IT) to identify needs, develop solutions, and execute projects that enhance platform efficiency.
• Responsible for managing and maintaining Agile Software development using JIRA or DevOps.

Requirements

• 2-4 years of experience with Salesforce development in a mortgage, real estate, or financial services environment is required.
• Salesforce Certified Administrator preferred; knowledge of Jungo platform is also preferred.
• Experience in software versioning with DevOps or GitHub, is preferred.
• Experience within the mortgage industry is preferred.

Benefits

NOVA benefits to full-time employees include Employee Discount, Paid Time off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program

NOVA is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.