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Field Technician

1 month ago

Gilbert, United States Genesis Resource Inc Full time
Benefits:
  • Company Credit Card
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Health insurance
  • Paid time off

Company Overview
Genesis Resource has been the sole source distributor for Morse Watchmans KeyWatcher product within the states of Arizona, Nevada, and New Mexico for over 20 years. Morse Watchmans is a global leader and trend setter for the electronic key and asset management.

Genesis is a small business that offers a consistent and profitable track record. We provide a positive working environment and support each staff member. We’ve been fortunate enough to develop a fun, yet productive culture at the office. This opportunity is for someone who has worked on technical components and has project management experience. We’re eager to find the right person for the job
 
Responsibilities
  • Provide technical support to clients finding a resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products
  • In-field equipment setup and training
  • Project Management – Leading a group of people to ensure all tasks are completed in a timely manner
  • Open to rotational schedule for 24/7 emergency after hours phone support
  • Consistency encourages clients by following up on next steps for project completion
  • Remote technical support using various platforms 
  • Filling in for team members when needed
  • Thorough in documentation efforts
  • Troubleshoot problems and performing root cause analysis
  • Travel: Two trips consisting of 1-3 nights per month, on average
Qualifications Required
  • 1-3 years of hands on technical experience/customer support
  • 1-3 years of project management 
  • Comfortable and confident when multi-tasking 
  • Overcoming objections that delay projects
  • Ability to work in high stress and fast-paced environments
  • Ability to lift equipment up to 40 lbs
Preferred Qualifications
  • Proficient in Microsoft Office Suites 
  • Proficient in Salesforce 
  • Teamwork: Willingness to partner with colleagues/clients to reach a common goal with an optimistic and focused attitude
  • Solution Orientated: Ability to listen, gather necessary information and execute game plan to resolve issues in a timely and composed manner
Bonus Skills 
  • Mechanically Inclined 
  • Windows Server
  • Network Administration
  • Active Directory
  • SQL Server
  • Any technical certificates