Customer Service Leader
1 week ago
About Us
Burlington Stores, Inc. is an off-price retailer that offers branded clothing and home products at discounted prices.
We value diversity and inclusion in our workplace and strive to create a positive shopping experience for our customers.
Job Summary
The Retail Front End Supervisor is responsible for leading the store's front-end operations, including customer service, sales, and asset protection.
This role requires a strong leader who can motivate and develop their team members, drive sales growth, and promote a safe and inclusive work environment.
Responsibilities:
- Supervise store functions and associates while in the role of Manager on Duty
- Develop and implement plans to maximize sales results and improve customer satisfaction
- Promote safety and security protocols to protect customers and employees
- Maintain a high level of employee engagement and retention
- Partner with other departments to achieve business objectives
- Recruit, interview, and onboard new employees
- Monitor and analyze sales data to inform business decisions
Requirements:
- Minimum 1 year of supervisory experience in retail or a related field
- Excellent communication and interpersonal skills
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift up to 40 pounds and stand for long periods
Compensation:
The estimated annual salary for this position is approximately $31,200 - $35,700, based on the hourly rate of $15.50 - $17.50 per hour and a 40-hour workweek.
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